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 NMLS Call Center Information

 NMLS Call Center

Need help with NMLS?
Call the NMLS Call Center!


Monday - Friday from 9:00AM to 9:00PM Eastern Time
Available from all U.S. States and Territories
(se habla español)

The NMLS Call Center provides user support for navigating NMLS, performing essential functions within the System, submitting documentation*, and using the resources available on the NMLS Resource Center.

In order for the NMLS Call Center to assist you, you must be able to provide proper account verification. The verification checks conducted by the NMLS Call Center at the start of each call are critical to our effort to protect and secure your personally identifiable information (PII).

To further protect your information and privacy, DO NOT disclose or discuss any specific information related to someone's criminal background check (CBC) results, criminal history, or arrest records with Call Center agents. They are not authorized to discuss this type of information. Refrain from asking questions that may identify a person with a criminal record.

NOTE: Federal institutions contacting the Call Center about an employee's CBC results must not identify the employee's name. Instead, request that your case can be escalated to the proper department so that you can discuss the background check results with authorized staff.

*Users that submit documentation containing PII should utilize the secure email or fax options provided by the NMLS Call Center.

NOTE: As of October 16, 2017, our fax number is (202) 888 - 3284. If you need to send documentation to the Call Center via fax, please use this new number to make sure your issue is addressed.

Closed on the following holidays:
New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.


 Agency-Specific Support

Agency-Specific Support

For assistance with interpreting licensing requirements, individual disclosure questions, or other items dictated by state of federal regulators, you must contact your state or federal regulator directly.

NMLS Vendor Support

For support with​ services provided by other NMLS vendors (such as enrollment in continuing education courses), refer to the appropriate vendor responsible for these issues.

Email from the NMLS Call Center

The NMLS Call Center initiates outbound emails for the following purposes:

  • Customer Satisfaction Surveys (40% of callers)
  • Forms necessary to complete a change request
  • Links to resources in support of the call
  • Contact information for state agencies ​
NMLS Individual Account Password Reset or Unlock Request Form

This form can be utilized by a State Licensed or Federal Registered Mortgage Loan Officer (MLO) to reset the password or unlock an NMLS account.  Click here to access the Request Form (link to form)​.​


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